Policies

Shipping & Returns

Effective October 4, 2026 · Last updated October 4, 2026

This policy covers orders placed in DACCK & Co. stores. Each of our stores may show its own details at checkout; when it does, that store's policy applies.

Made-to-order items

Many of our designs are printed or made when you order them. Each product page shows how long that item takes to make and how long shipping takes within the United States, because times vary by item and maker. You'll get a tracking number when your order ships.

Items shipped by our suppliers

Some products, including DACCK & Co. Select and Home & Garage items, ship directly from the brand or supplier. The product page shows the expected shipping time. Orders may arrive in separate packages.

If your order is late

We ship within the time we tell you. If we can't, we'll let you know, give you a new estimate, and offer you the choice of a full refund.

Damaged, defective or wrong items

If something arrives damaged, misprinted or not what you ordered, email [email protected] within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, at no cost to you.

Returns

  • Made-to-order and personalized items can't be returned for change of mind, size or color, because they're made just for you. Please check size charts before ordering.
  • Other items can be returned within 30 days of delivery if unused and in original packaging. Return shipping is on us: we'll email you a prepaid return label.
  • Large or supplier-shipped items may have their own return terms, shown on the product page.

Refunds

Approved refunds go back to your original payment method within 5–10 business days after we approve them.

Orders from Amazon, Walmart or TikTok Shop

Orders placed on Amazon, Walmart or TikTok Shop follow that marketplace's own shipping and return policies. To start a return or report a problem, use the marketplace app or website where you placed your order. If you need help, contact us and we'll point you in the right direction.

Questions

Email [email protected] or use our contact form. A real person will help.