Policies

Agency Service Terms

Effective October 4, 2026 ยท Last updated October 4, 2026

These terms summarize how DACCK Co Media, a division of DACCK Co LLC, works with clients. Every client also signs a written service agreement. If the two ever differ, the signed agreement controls.

Your free trial

Eligible new clients get their first 2 weeks of our management work free. We talk strategy, launch, and show you results before you pay us anything. We take a limited number of free-trial clients each month. During any promotion, the offer and its end date are shown clearly on our site.

Ad spend is yours

Ad spend is paid by you directly to the ad platforms (such as Meta, Google and TikTok) and is never included in the free trial or our fees. Before launch, we agree on a consistent monthly ad budget in writing. Ads need steady spend to work, so we don't launch campaigns without one.

Pricing

We use performance-based pricing. After your free trial, our fee is a percentage of the results we help bring in, measured against your real sales records, not ad-dashboard numbers.

  • Plans: month-to-month, quarterly or annual.
  • Your percentage: set in your signed agreement, along with exactly what counts as a result and how it is measured.
  • Additional services: brand reviews, refreshes or full rebrands, and YouTube channel setup and support are optional and quoted separately based on scope.
  • Ad spend: always separate, paid by you directly to the platforms.

Your accounts and your work

Your ad accounts, website, domain and customer data stay yours. We work inside your accounts with access you give us, and we return or remove our access when we stop working together. Once you've paid in full, the finished designs, pages and ad creative we make for you are yours. We keep the right to reuse our own general templates, tools and know-how.

Results

We report results from your business, not just from ad dashboards. We'll always tell you what we expect, but no one can guarantee advertising results, so we don't promise specific numbers.

Our money-back guarantee

We stand behind our work. If we don't deliver what your signed agreement says, don't apply your feedback as agreed, or miss an agreed deadline, tell us. If we don't make it right, we'll refund the management fees you paid for the affected period. The guarantee covers our fees only: ad spend is paid to the platforms and is never refundable. It applies when you've kept to your agreement, including funding the agreed ad budget.

Cancelling

You can cancel any plan at any time with 30 days' written notice. We keep working, and our fees continue to apply, through the end of the notice period. If you prepaid for a quarterly or annual plan, we refund any full months left after the notice period ends. For example, if you give notice on October 15, service runs through November 14, November is billed, and December is refunded.

Confidentiality

We keep your business information confidential and use it only to do your work.

Questions

Ask us anything on your discovery call. Book one here.